Systems Administrator

Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.

Job Purpose

The candidate must be able to support all aspects of network infrastructure and Microsoft platforms. They should have a competent and current understanding of Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, server setup and management, network administration, with top-notch troubleshooting and results-oriented technical skills.

Main Responsibilities

• Server configuration, support, troubleshooting, maintenance
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
• Router/firewall configuration and support
• General knowledge of Azure and/or AWS
• Active Directory configuration, management, troubleshooting
• Conduct research into networking issues and products as required
• Perform presales hardware and software recommendations
• Research technical issues and resolutions online
• Enter time and expense into customer management system on a timely basis
• Close tickets and tasks assigned and enter resolution information
• Mentor desktop and field technicians
• Assist in defining technology best practices for our company and customers
• Perform remote and some onsite support to our customers

Decision Making

Review technical processes regularly and report recommended changes. You are responsible for customer infrastructures and will help decide on hardware/software requirements and support timelines.

Working Relationship & Contacts

• Direct contact with customer liaison and network users
• Communication with managed services team members, including lead consultants and desktop support staff

Personal Requirements:

• College degree or 5+ years experience
• 2-5 years experience in network/server support; certifications are a plus
• Hands-on hardware troubleshooting experience
• Strong communication skills
• Interpersonal skills
• Self-motivated and directed
• Keen attention to detail
• Ability to prioritize and execute tasks effectively
• Customer service orientation
• Experience in team environments
• Knowledge of LAN/WAN topology and design
• Proficiency with Cloud, SANs, NAS storage devices
• Experience with VPN, IPSEC, certificates, and security services
• Knowledge of cloud and on-premise infrastructure