Technical Lead, IT​/Tech, Cloud Computing

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Technical Lead, Contact Center Technology, location is Remote (EST / CST). The start date is ASAP for this 3‑month contract‑to‑hire position.

• Job Title:
  
  Technical Lead, Contact Center Technology
• Location:
  
  Remote (EST / CST)
• Start Date:
  
  ASAP
• Duration: 3‑month contract‑to‑hire
• Compensation Range: $70 / hr – $85.00 / hr

Lead modernization efforts across a legacy contact center tech stack, driving Dev Ops implementation, cloud migration, and engineering best practices in a consulting‑style, unstructured environment.

• Lead technical implementations across the contact center ecosystem with good understanding of architecture
• Modernize code base and implement Dev Ops / CI / CD practices
• Consolidate source code into Git Hub and streamline development workflows
• Engage with clients and stakeholders to define and deliver tailored technical solutions
• Oversee integrations with Salesforce, Zendesk, Amazon Connect, and other platforms
• Perform code reviews and provide mentorship to junior engineers
• Contribute to pre‑sales activities and technical proposal development

• 10 years of development experience, 5 years in technical leadership roles
• Strong proficiency in .NET and Microsoft Azure
• Current, hands‑on development experience
• Deep understanding of contact center technologies (Amazon Connect or Genesys)
• Experience in consulting or startup environments
• CRM ecosystem experience (e.g., Salesforce, Zendesk)
• Familiarity with Dev Ops, CI / CD pipelines, and modern development practices
• Strong communication skills and a client‑facing mindset

• Certifications in Azure, AWS, or Salesforce
• Exposure to AI‑powered chatbots, knowledge bases, and generative AI coding