Chief Digital Information Officer

Chief Digital & Information Officer (CDIO)

Reports to:

CEO

Employment Type:

Full-time | Exempt

Location:

Irving, TX

Salary: $92,820.00 - $ (posted 2 weeks ago)

Our client, a rapidly growing private equity owned company in the Dallas, Texas area seeks a transformational Chief Digital & Information Officer (CDIO) to lead the evolution of a high‑growth, B2C subscription‑based business into a digital‑first, omnichannel service leader
. This executive will own the end‑to‑end digital customer experience
, enterprise systems strategy, IT operations, cybersecurity, data, and the digital marketing growth platform—while operating within a disciplined, cost‑conscious environment
.

This role sits at the intersection of technology, customer experience, and commercial performance
, partnering closely with the CEO and executive leadership team to modernize platforms, improve unit economics, and deliver measurable customer and financial outcomes.

• Define and execute a multi‑year digital‑first, omnichannel roadmap across web, mobile apps, self‑service portals, IVR, chat, SMS, email, and field/in‑home interactions.
• Transform a traditional service model into a frictionless, self‑service experience that reduces cost‑to‑serve, improves NPS, and increases retention.
• Own end‑to‑end digital customer journeys including acquisition, installation scheduling, account management, upgrades/downgrades, troubleshooting, billing, payments, and collections.
• Embed strong product and UX practices (journey mapping, experimentation, A/B testing, VOC) to continuously improve conversion and engagement.

• Lead the Marketing function
  , with a strong emphasis on digital acquisition, brand, and lifecycle retention.
• Oversee a modern digital marketing stack including CMS, SEO/SEM, performance marketing, marketing automation, email, analytics, attribution, and experimentation tools.
• Partner with Sales and CX to deliver an integrated lead‑to‑order‑to‑renewal funnel
  , grounded in data and closed‑loop performance measurement.
• Ensure tight alignment between brand storytelling, pricing, product strategy, and the customer‑facing digital experience.
• Serve as the enterprise architect
  , defining the target‑state technology and data architecture and simplifying the current application landscape.
• Lead a major ERP transformation (e.g., Net Suite or similar), from business case through implementation and integration across finance, supply chain, field operations, CRM, and customer platforms.
• Drive modernization of OSS/BSS, CRM, workforce management, and internal systems to enable scalability, automation, and better decision‑making.
• Establish architecture standards and integration patterns that reduce complexity and long‑term run costs.

• Act as the executive owner of the billing/BSS platform relationship and roadmap (e.g., CSG or comparable systems).
• Optimize customer data models, product catalogs, billing configurations, dunning strategies, collections, and payment solutions (cards, ACH, wallets, autopay).
• Ensure billing and payments are seamlessly integrated into digital channels for transparency and ease of use.
• Drive strong commercial discipline across contracts, SLAs, and change management.

• Oversee IT operations including infrastructure, enterprise applications, databases, end‑user computing, and service desk.
• Ensure system availability, reliability, and performance for customers, field operations, and corporate teams.
• Own cybersecurity, risk, and compliance
  , including incident response, disaster recovery, and business continuity.
• Build and mature enterprise data and analytics capabilities
  , including BI, dashboards, KPIs, and self‑service analytics.

• Bachelor’s degree in IT, Computer Science, Engineering, Marketing, Business, or related field.
• 15+ years of progressive IT/digital leadership, including 5+ years at the executive level
  .
• Strong background in telecommunications, broadband, cable, or B2C subscription services (preferred).
• Proven success transforming legacy or hybrid environments into digital‑first, omnichannel operations
  .
• Hands‑on leadership of…