ServiceNow Application Architect

Service Now Application Architect

Join to apply for the Service Now Application Architect role at IBM
.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

• Define and design the overall architecture of Service Now solutions to meet business requirements.
• Translate business needs into scalable technical designs using Service Now best practices.
• Lead application architecture reviews and provide guidance on configuration vs. customization.
• Serve as the technical authority on Service Now integrations with external systems (REST, SOAP, MID Servers, etc.).
• Collaborate with product owners, business analysts, developers, and platform administrators.
• Ensure Service Now solutions are aligned with enterprise architecture standards and governance.
• Maintain deep knowledge of Service Now platform capabilities, roadmaps, and release cycles.
• Guide development teams in building workflows, business rules, UI policies, and custom applications.
• Participate in client or stakeholder workshops to define solution scope and architecture.
• Ensure performance, security, and scalability of applications and integrations.
• This job can be performed from anywhere in the US.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience with Service Now platform implementation and architecture.
• Strong understanding of Service Now modules such as ITSM, ITOM, HRSD, Sec Ops, or CSM.
• Service Now Certified System Administrator (CSA) required.
• Service Now Certified Application Developer and/or Certified Implementation Specialist preferred.
• Experience designing solutions within large enterprise environments.
• Strong understanding of Agile and Dev Ops methodologies.
• Excellent communication and documentation skills.

• Experience with Domain Separation and multi-instance architecture.
• Knowledge of CMDB design and data modeling.
• Familiarity with ITIL processes and frameworks.
• Experience in regulated industries (e.g., finance, healthcare, government).

Mid-Senior level

Full-time

Engineering and Information Technology

IT Services and IT Consulting

Referrals increase your chances of interviewing at IBM by 2x.