POS Support Technician; Korean Bilingual

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.

Location:

Farmers Branch, TX, Duluth, GA

Full Time

• Provide phone support;
  Document all merchant and reseller/agent issues;
  Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean preferred
• POS/PC support related experience preferred
• Able to work off-site occasionally
• CompTIA A+ Certification a big plus
• Business travel may be required
• Able to lift up to 50 lbs.

• Medical, Dental, and Vision Insurance, 401K
• Life Insurance
• Paid Sick and Vacation Time
• Gym Support
• Lunch Support
• Employee Assistance Program
• Employee Referral Program

Pay rate: $20/hr - $29/hr DOE

• Entry level

• Full-time

• Information Technology