Helpdesk Specialist

Apply for the Helpdesk Specialist role at Boxer Property
. This role serves as the first point of contact for technical support across all U.S.

-based Boxer Property corporate and management offices.

The Help Desk Specialist provides assistance for desktop systems, applications, building technology systems, and ensures timely support to minimize downtime.

• Technical Support
  • Provide first-level support for end-users via ticketing system, phone or email
  • Diagnose and resolve desktop, laptop and software issues within defined SLAs
  • Support and configure Microsoft 365, Teams and related collaboration tools
  • Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting
  • Create and manage Active Directory and Azure AD user accounts and permissions
  • Manage company cell phone accounts, configuration and unified deployment
  • Perform adds, moves and changes for softphones using Microsoft Teams and 8x8
  • Collaborate with vendors to resolve internet, fax or circuit-related issues
  • Travel to local business offices to perform onsite support and maintenance
• Management Offices & Building Systems Maintenance
  • Conduct routine maintenance on desktops, laptops and network-connected systems
  • Apply security patches, firmware updates and configuration changes
  • Monitor and respond to alerts from Intune, endpoint protection and monitoring tools
  • Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms
  • Maintain documentation for hardware, software and building system configurations
• User Training and Documentation
  • Develop and maintain user guides, quick reference materials and FAQs
  • Conduct onboarding sessions and IT orientation for new hires
  • Maintain internal SOPs and contribute to process improvement initiatives
• Reporting and Analysis
  • Track and analyze help desk ticket trends and performance metrics
  • Participate in IT inventory management activities
  • Recommend system enhancements based on recurring issues
  • Generate reports for management on service response and resolution times

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
• Certifications such as CompTIA A+, ITIL, or Microsoft 365/Intune Administrator are advantageous

• Strong technical troubleshooting and analytical skills
• Proficiency with Microsoft 365, Teams and Intune
• Familiarity with Access Control and Video Surveillance systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Experience with network fundamentals, including LAN/WAN and Wi-Fi
• Proactive, detail-oriented and team-focused

Entry level

Full-time

Information Technology