Telecom NOC; Network Operations Center Technician

Telecom NOC (Network Operations Center) Technician

Job Description:

This is a Telecom NOC (Network Operations Center) Technician role with a focus on Mavenir IMS or Ericsson IMS platforms
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Long Term Contract

The candidate will perform 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Leadership and mentoring NOC staff are expected, combining hands-on operations with SME-level guidance.

• Handle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation.
• Provide leadership and mentoring to NOC staff; deliver SME-level guidance.

• Telecom/Network Protocols: GSM, UMTS, LTE, IP, Messaging
• NOC Operations & Outage Management

• Automation tools experience
• Troubleshooting bridges/escalations (NCI/ATAC)
• Serve as SME for IMS/Telecom platforms (Mavenir/Ericsson)
• Monitor KPIs, alarms, degradations, and escalate issues proactively
• Manage outages (localized → network-wide) and lead troubleshooting bridges
• Coordinate maintenance/break-fix activities with internal teams/vendors
• Support capital program deployments with alarm triage and break-fix execution
• Perform pre- and post-deployment validations to ensure network stability

• 10-hour shifts
• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours

• Associate

• Contract

• Information Technology

• Telecommunications