ESM Technical Solutions Professional

ESM Technical Solutions Professional page is loaded## ESM Technical Solutions Profession allocations:
Dallas, TX, United States of America time type:
Full time posted on:
Posted Todayjob requisition :
REQ
570228
** What success looks like in this role:
** This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the Service Now and Freshworks platforms.#

Key Responsibilities
* Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies.
* Identify, qualify, and nurture new business opportunities within existing and prospective clients.
* Create pursuit kits to support sales engagements and drive pipeline growth.
* Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.
* Design and implement accelerators to demonstrate value and innovation across the Service Now, Freshworks and Easy Vista platforms.
* Create migration playbooks, focusing on transitions from platforms such as Service Now, BMC Helix, and Cherwell.
* Own and complete RFP responses, ensuring alignment with client requirements and sales objectives.
* Draft Statements of Work (SOWs) for client projects.
* Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing.
* Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads.
* Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor.
* Provide feedback to product and marketing teams based on client and market insights.
* Oversee project execution by the ESS delivery organisation.
** You will be successful in this role if you have:**# Required Skills & Experience
* Strong technical understanding of the Service Now platform.
* Proven track record in pre-sales, solution architecture, and business development roles.
* Ability to create technical assets such as PoVs, accelerators, and migration playbooks.
* Excellent communication, presentation, and client engagement skills.
* Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.
* Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.
* Experience building and maintaining strong client relationships.
* Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).
* Ability to lead workshops and shape solutions collaboratively with clients.# Key Performance Indicators (KPIs)
* Influenced and sourced Total Contract Value (TCV).
* Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
* Pipeline generation and qualification targets.
* Number of client meetings, demos, and workshops delivered.
* Contribution to upsell/cross-sell opportunities and customer retention rates.
* Client satisfaction scores related to pre-sales engagements.#

Preferred Qualifications
* Essential:
* Service Now certifications - CSA, CIS, and CTA.
* Desirable:
* Service Now CMA.
* BMC Helix ITSM Implementation Specialist.
* BMC Certified Expert / Architect.
* Experience with other ITSM platforms (BMC, Freshworks, Cherwell, Easy Vista).
* Minimum 8 Years Prior experience in consulting or professional services environments.
** Benefit Highlights:*
* * Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
*** Video Interview Notice:*
* * At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!*#LI-JV1

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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