IT Operations Technician

Overview

IT Operations Technician s position is based on our campus in Madison, WI, and relocation to the area is required with financial relocation assistance provided.

As an IT Operations Technician with Epic Hosting, you will monitor the Hosting infrastructure stack and respond swiftly to problems. You will use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation issues. You will communicate issues and collaborate with contacts from healthcare organizations while performing system builds. Learn more about the team at

• Monitor the Hosting infrastructure stack and respond to problems promptly
• Use investigative and troubleshooting skills across tools to identify and resolve routine and complex issues
• Troubleshoot network, hardware, virtualization, and presentation problems
• Communicate issues to stakeholders and perform system builds as needed

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• Certifications such as CompTIA+, CCNA, Network+, or Linux+
• Knowledge of VMware

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services