Technical Support Specialist , IR Client Services

Technical Support Specialist I, IR Client Services (915309)

The Technical Support Specialist I primary role is to provide desktop, printer, and peripheral assistance and support to UT Southwestern faculty and staff concerning personal computing hardware and software, computer networking, and/or telecommunications. You will ensure the desktop environment complies with UT Southwestern Information Security requirements. This position is primarily within the hospital and is a 24/7/365 on campus environment. The primary hours are 8 am–5 pm Monday–Friday, however rotating holiday and inclement weather coverage is required.

The candidate must be flexible to work outside of normally assigned shifts as needed. Service Now experience is preferred.

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

• Education
  High School Diploma or equivalent
• Experience
  2 years related experience.
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year‑for‑year basis in lieu of stated minimum experience.
• Licenses and Certifications
  If the area of employment requires use of a University‑owned vehicle, the employee will be required to possess a valid Texas Driver's License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire.

• Education
  Associate's Degree in a related field
  Bachelor's Degree in a related field.

• Supports the full end‑user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine end‑user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end‑user devices and associated peripherals.
• Lifecycle management of end‑user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Performs other duties as assigned.

Security
This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.