ITIL Process Coordinator – Dallas, TX

ITIL Process Coordinator – Dallas, TX

We are seeking an ITIL Process Coordinator at Dallas, TX to support end-to-end IT service operations across Release, Change, Problem, and Incident Management. The role ensures smooth production releases, accurate change planning, timely problem resolution, and SLA-driven incident coordination.

• Coordinate system releases, plan release activities, and facilitate stakeholder meetings
• Manage change requests, review schedules, assess risks/impacts, and conduct CAB meetings
• Track IT production changes and provide performance reporting
• Drive problem investigations, validate solutions, and manage known errors
• Monitor daily incidents, assign tickets to the right teams, and prevent SLA breaches
• Engage cross-functional teams during escalations and high-priority incidents

• Hands-on experience with ITIL processes (Change/Release/Problem/Incident)
• Strong coordination, communication, and prioritization skills
• Ability to work with multiple teams and manage operational workflows
• Familiarity with service management tools (Service Now preferred)

ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2

For immediate consideration, please contact:

Mounika

PRIMUS Global Services