EDI Coordinator II

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EDI Coordinator II

Information Technology

Hybrid (work 3 days onsite)

• El Paso, TX
• Plano, TX
• Arlington, TN

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in‑office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance.

• Serve as the primary point of contact for internal users, external trading partners, and EDI network providers.
• Implement and maintain EDI processes, including setup of new trading partners, data mapping, and system monitoring.
• Perform full‑cycle EDI testing for interfaces within EDI and Oracle Applications ERP systems.
• Troubleshoot and resolve communication and transactional issues to ensure successful, error‑free data transmissions.
• Monitor EDI communication systems (Gentran Server, Lansa Integrator AS2, VAN, SFTP) and maintain healthy system uptime.
• Handle exception alerts, re‑process transactions as needed, and document all issues thoroughly.
• Collaborate with team members to support existing EDI processes and share knowledge.
• Complete tasks within defined development timelines and ensure smooth go‑live transitions.
• Assist with maintenance tasks, new projects, and off‑hours/on‑call support as part of a rotation.
• Provide excellent customer service through timely resolution of issues, minimizing chargebacks, and maintaining high satisfaction.
• Adhere to company standards and demonstrate flexibility, teamwork, and professionalism.

• Excellent oral and written English communication skills.
• Excellent organizational and analytical skills.
• Excellent multitasking skills, time management and efficiency.
• Excellent team player.

• Bachelor's Degree from an accredited four‑year college or university in a related technology profession/field.
• 4+ years of EDI experience working within a Gentran Server environment.
• Background in EDI Implementation and IBM Gentran Windows Server Experience.
• Experience with AS2, VAN, SFTP communication topics.
• Experience with Agile methodologies, JIRA.
• Experience with retail EDI OTC, procurement and 3PL process flows.
• Experience with Global EDI protocols (North America, Europe, and Asia).
• Experience with Microsoft Office tools (Word, Excel, Outlook, etc.).
• Must be available to work in a rotation, with other team members, to handle off hours – “On Call” duties.

• Experience with Boomi/Cleo/IBM B2
  
  Bi EDI Platform.
• Experience in writing SQL queries.
• Experience in Oracle Application process flows.

Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225‑8000.