Service Desk Technician - Dallas Regional Office

Service Desk Technician I - Dallas Regional Office at Dominium

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.

We invite you to make a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

As an IT Service Desk Technician I, you will provide exceptional customer service to help users achieve business goals. You will record, track, and document the problem‑solving process, prioritize and schedule tasks, and adhere to standards to maintain data integrity and security. You will escalate incidents as needed and ensure timely resolution of open issues. Utilizing software updates and knowledge bases, you will aid in problem resolution, troubleshoot PC virus and malware issues, and learn the software and hardware used by the organization.

You will perform post‑resolution follow‑ups, assist in developing IT support topics, and help with PC setup and upgrades, while documenting support procedures.

• Provide exceptional customer service to ensure all users can use systems to achieve business goals and objectives.
• Record, track, and document the Service Desk problem‑solving process through to final resolution.
• Prioritize and schedule problem resolution tasks to ensure timely and efficient handling of issues.
• Adhere to Corporate/Departmental standards, policies, and procedures to maintain data integrity and security.
• Escalate incidents to the appropriate IT personnel or queue when necessary.
• Verify that open incidents are followed up and resolved in a timely manner.
• Access software updates, knowledge bases, and other internet‑based resources to aid in problem resolution.
• Provide desk‑side support for in‑office staff and remote support for property and remote staff.
• Configure and manage IT assets.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform post‑resolution follow‑ups to help requests and ensure user satisfaction.
• Handle additional projects as assigned.

• Two (2) year IT degree or related combinations of education and experience; related IT certifications preferred.
• One (1) year of service desk experience preferred, and familiar with incident management.
• Must have a solid working knowledge of various Windows operating systems, MS Office products and email packages.
• Familiarity with Intune, Microsoft Exchange and Active Directory environments a plus.
• General working knowledge of networking and server concepts.
• Ability to set up and troubleshoot remote DSL and Cable installations and install and troubleshoot wireless routers at our remote sites.
• Excellent communication (written and verbal) and customer service skills.
• Ability to multitask and advanced ability in troubleshooting and solving problems.

Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE:
Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution – guide us in fulfilling our

Purpose:

to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities, and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth, community volunteer and outreach programs,…