Optical Lab Systems Associate

Position Overview

Position Summary:

Troubleshoot system and user issues for example hardware software by utilizing system applications and tools electronic equipment for example meters or internal and external resources for example Information Systems Division third party suppliers and reporting issues and status to manager supervisor or Customer throughout the troubleshooting process.

• Provide support to internal and external Customers by researching data regarding system and network related issues.
• Manage system hardware, software and peripheral equipment by installing monitoring maintaining and repairing equipment and ensuring compliance with design or installation specifications.
• Maintain operation of system hardware by monitoring functionality, conducting preventative maintenance and identifying, reporting or resolving performance issues.
• Perform administrative tasks by creating and distributing pass down notes regarding system issues, creating user access logons and passwords, tracking barcodes and identifying and resolving UNIX requests.
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure by communicating with internal Customers and granting and revoking access to systems and applications.
• Handle system issues (example system or hardware down) by prioritizing issues, responding to and resolving issues and conducting follow‑up with internal and external Customers.
• Respond to internal and external Customer calls related to orders, claims and damages by researching and resolving system‑related issues.
• Train associates on system operations for example software applications and supported equipment (example RFvoice units, scan guns, touchscreens, hardware) by conducting one‑on‑one training with internal Customers and distributing documents regarding system or equipment processes, requirements and procedures.

• Respect the Individual Embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform and helping to attract the best talent.
• Supports team collaboration Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Strengthens the team Strengthens the team by helping developing and mentoring others and recognizes others’ contributions and accomplishments.
• Act with Integrity Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Serve our Customers and Members Delivers results while putting the customer first.
• Make decisions based on reliable information Balances short‑ and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

• Previous experience using computer software (for example, Microsoft Word, Excel, Outlook, Access).
• Previous experience installing or troubleshooting computer hardware (for example, installing hard drives, disk drives, memory, printers and drivers, serial and Ethernet connections, maintaining servers, switches).
• Previous experience in an optical lab using optical operating software systems (for example, Optifacts, DVI, Vision Star, OMICS).

• Consumer Software Development.
• Microsoft Office.
• Optical.
• Troubleshooting.

9029 Directors Row, Dallas, TX 75247‑5322, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This…