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Sr. Voice Engineer - Telecom
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-02
Listing for:
AireSpring
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
Systems Engineer, IT Consultant
Job Description & How to Apply Below
- Collaborate with other teams to ensure seamless integration of UCaaS services with clients' existing IT environments.
- Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
- Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
- Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
- Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
- Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
- Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
- Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
- Handle other duties as assigned by management
Not Applicable
Employment typeFull-time
Job functionEngineering and Information Technology
IndustriesCivil Engineering
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