Systems Administrator, Atlassian; R4136

Job Description:

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit Follow Shield AI on Linked In, X, Instagram, and You Tube.

Shield AI is seeking a skilled Jira/Confluence Administrator to take full ownership of our Atlassian environment, spanning both self-hosted and Atlassian Cloud deployments.

This individual will be a key part of the Enterprise Operations team, ensuring the reliability, scalability, and usability of our Atlassian stack while supporting team workflows, service tickets, and broader application delivery objectives. This is a hands‑on role that blends system administration, user support, and process automation, ideal for someone who thrives in a fast‑paced, mission‑focused environment. Your expertise will help accelerate Shield AI’s mission‑critical engineering workflows.

• Jira/Confluence Administration:
• Support and maintain both self‑hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud‑based app support.
• Process Automation & Tooling:
• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure Dev Ops.
• Administer and customize apps like Script Runner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.
• User & Service Support:
• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.
• Team
  
  Collaboration:
  
  
• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.

• 7 years of experience as a Jira/Confluence Administrator, preferably in a self‑hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills, with a proven record of cross‑functional teamwork.
• Proven ability to deliver high‑quality, maintainable solutions in a fast‑paced environment.
• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

• Experience with in a DoD, defense, or government contractor environment.
• Atlassian Certifications (ACP‑100, ACP‑120, ACP‑200)
• Experience supporting both Atlassian Server/Data Center and Cloud
• Familiarity with Agile/Dev Ops tool chains (e.g., Azure Dev Ops, Git Lab, CI/CD systems)
• Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
• Experience with Script Runner, REST API, or automation tools

$110,000 – $170,000 a year

Full‑time regular employee offer package:

Pay within range listed Bonus Benefits Equity

Temporary employee offer package:

Pay within range listed above temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set,…