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IT Support Specialist: Troubleshoot, Train, and Empower Users
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-03
Listing for:
TradeJobsWorkForce
Full Time
position Listed on 2026-01-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Pay attention to customers’ descriptions of their computer problems
Ask customers questions to properly diagnose the problem
Walk customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Train users to work with new computer hardware or software, such as printers, word-processing software, and email
Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
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