Senior Business Systems Analyst

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas.

Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements, analyze appropriate solutions, and manage projects from inception to completion with matrix, global teams.

• Partners with business stakeholders to analyze, define and document business requirements within and across functional areas.
• Drives best practices during requirements gathering and modeling.
• Has a strong focus on gathering core requirements, beyond stated requirements, and correctly places these within a broader context.
• Understands the business environment and helps to connect/align relevant business stakeholders.

• Partners with business stakeholders to analyze, define and document business processes within and across functional areas.
• Drives best practices during requirements gathering and modeling.
• Understands the business environment and helps to connect/align relevant business stakeholders.

• Manages stakeholder expectations and communications within and beyond functional track.
• Knows business environment well enough to identify and proactively include the correct stakeholders.
• Interacts regularly with senior‑management level stakeholders and demonstrates value from realized projects.

• Responsible to design and document cross‑functional and global solutions, drawing on functional expertise of functional and technical team members or vendors.
• Advises on solutions prepared by peers or supporting team and champions good design practices.

• Documents and reviews broader team documentation.
• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery.
• Is a champion for knowledge transfer to enable/empower other team members.

• Develops functional designs for applications, integrations and conversions.
• Ability to work on multiple functional areas and integrations with third‑party products.
• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs.
• Reviews functional designs and obtains sign‑offs with the cross‑functional business and IT teams.
• Provides inputs into business processes based on design capabilities.
• Champions sustainable, forward‑looking functional designs.

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign‑offs.
• Coordinates defects clarification, triage and resolution with engineering teams.

• Manages multiple application releases and projects.
• Manages stakeholder expectations.
• Designs release scope and schedule in line with business goal, prioritization and IT capacity.

• Configures applications in line with business goals.
• Designs forward‑looking configurations by recognizing future needs aligned with the business roadmap.
• Develops configuration standards.

• Supports and trains junior resources and oversees quality in triage and troubleshooting practices.
• Leads troubleshooting efforts on critical issues with cross‑functional teams through resolution.
• Identifies improvements to address repeat issues.

• Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities.
• Defines, communicates, and implements support and engagement plans.
• Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve.

• Manages/leads individual consulting resources as assigned.
• Participates in vendor…