Managed Services SAP WM - Senior Analyst

Specialty/

Competency:

SAP
Industry/Sector:
Not Applicable
Time Type:
Full time
Travel Requirements:
Up to 40%

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the SAP - Application Evolution Services team you are expected to oversee a support ticketing queue with multiple open items and lead client status meetings. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain elevated standards. You are expected to handle client relationships and provide functional and/or technical subject matter knowledge.

• Overseeing a support ticketing queue
• Leading client status meetings
• Analyzing and solving complex problems
• Mentoring and guiding team members
• Maintaining exceptional standards in deliverables
• Handling client relationships
• Providing functional and technical proficiency
• Assuring quality in assigned tasks and projects

• Bachelor's Degree
• 3 years of experience

• Proficiency in overseeing a support ticketing queue
• Leading client status meetings and extracting relevant metrics
• Handling client relationships and confirming clear communication
• Offering functional and/or technical subject matter knowledge
• Directing process redesign efforts
• Leading technical and test teams for functionality implementation
• Assisting with change activities and providing practical user training
• Managing the whole project lifecycle for timely delivery
• In-depth knowledge of SAP application and customer processes

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PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: .

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

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