Business Analyst

Must haves:
• Requirements:

• Strong experience gathering requirements, documentation, and refining Jira tickets
• Oracle experience would be a huge plus!

Job Description:

Acting as a liaison between business stakeholders and IT, leading the design, configuration, testing, and deployment of Order-to-Cash (O2C) processes within Oracle Fusion Cloud applications. Will be responsible for learning the business processes and the technology used to communicate with internal and external stakeholders. Gather requirements from the stakeholders and prepare backlog for the development team. Will be part of Commercials and Logistics LOB, performing standard BA activities.

Key Responsibilities:

• Configure and support CX (Customer Experience) sales, including order capture, fulfillment, pricing, holds, L2C (Lead-to-Cash) dashboard, quoting through CPQ and shipping integrations.
• Support, troubleshoot and resolve day-to-day end-user production issues in OM system processes via Service Now ticketing system and/or end-user communication. Facilitate technical resolution by coordinating among end-users and software development teams to investigate, reproduce and resolve issues.
• Work closely with business users to gather and analyze business requirements to improvise order management processes and translate them into technical solutions by preparing the functional specification/design documentation for system enhancements, integrations, and custom reports, along with the creation of associated work items using JIRA for backlog management.
• Refine JIRA tickets (enhancements or defects) to include the problem summary, acceptance criteria, proposed solution, steps to reproduce and test plan.
• Participate in Backlog planning sessions, Sprint planning session to discuss the priority and readiness of JIRA work items as part of SDLC
• Perform Quality Assurance Testing for the enhancement or defect type of work items in lower environments
• Perform UAT (User Acceptance Testing) for approval from business stakeholders and end-user training.
• Responsible for both design and delivery of features that integrate to form a unified solution to meet business objectives.
• Collaborate with cross-functional teams (Sales, Finance, IT) to ensure system alignment with business goals.
• Coordinate and lead regular status meetings with stakeholders, maintaining project timelines, deliverables and discuss ongoing issues.
• Work with Oracle BI Publisher for scheduling Report Jobs.
• Manage multiple priorities in a dynamic environment based on priority.
• Work on performance impact of new and existing features for continuous improvement
• Help end-users utilize the features of the product based on their requirements.
• Use Google workspace (and MS office suite) application for documentation.