IT Support Specialist – Windows & Network

Requirements Must have:

• 2-year degree or higher or equivalent work experience with a high school diploma or military background
• Familiarity with fundamental operations of relevant software, hardware, and other equipment
• Over 3 years of experience in a law firm environment due to close integration of office suite
• Awareness of working in an ethnically, linguistically, and culturally diverse setting
• Strong organizational skills and keen attention to detail
• Proficient knowledge of Windows 11 in an enterprise context
• Understanding of PC technology including MS Office, Internet, Windows, Mac OS, and video conferencing

• Provide support for laptops, desktops, and peripheral devices to all users
• Respond to user inquiries over the phone and through email concerning software or hardware issues
• Guide walk-up users through methods to resolve their problems
• Repair, install, and modify computer software and hardware as necessary
• Install and configure PCs, printers, and peripherals in adherence to established standards
• Offer VIP support to attorneys, support staff, and clients on-site
• Implement new hardware and software upgrades as requested
• Analyze and troubleshoot technical issues using problem-solving techniques
• Conduct support both via phone/email and with remote assistance tools
• Resolve technical difficulties associated with computing equipment and software
• Provide on-site technical support and end-user training
• Assist with technical support for IT services in conference rooms
• Perform installation and maintenance on proprietary systems
• Ensure timely resolution of end-user issues accurately
• Manage IT assets and inventory effectively

We are a dedicated team seeking an IT Support/Help Desk professional to deliver essential technical assistance and troubleshoot software and hardware challenges for our users. Located in Dallas, TX, we are committed to operational excellence and efficiency. As part of our company, you will enjoy a comprehensive benefits package including 401(k) with matching, dental and health insurance, life insurance, a flexible spending account, paid time off, and more.

Reporting to the Firm Administrator, your role will be vital in ensuring a seamless IT environment, utilizing your expertise in technical support and user experience enhancement.