Business Analyst

The Back Office Systems Enterprise Programs team supports back‑office teams (HR, Legal and Finance) on major Enterprise Programs and projects by working closely with stakeholders and technology teams to identify, evaluate and prioritize opportunities and develop a strategic approach to implementing change.

The resources participate in large enterprise projects supporting multiple work streams and business teams, requiring strong communication, broad skill sets, and the ability to balance competing priorities. They collaborate with technology teams in both waterfall and agile environments, document stakeholder requirements, facilitate design sessions, and ensure solutions meet business needs.

General Responsibilities And Skillset

• Support new projects and programs – assess impact to Back Office work streams and quickly assimilate project knowledge and design direction.
• Represent the Back Office organizations on projects, working closely with and involving the business SMEs.
• Facilitate requirement sessions, provide requirements, guidance on creating appropriate requirements, and provide appropriate success criteria.
• Participate in design sessions and review technical documentation.
• Create, document, and approve User Acceptance Test cases, scenarios, and plans; communicate testing needs and share results.
• Provide recommendations on when to trade off functionality and communicate to multiple audiences.
• Communicate and provide options for impacts to policies and procedures that affect accounting or risk management organizations.
• Communicate regularly to business partners about upcoming changes and project deadlines.
• Manage risks, issues, and escalation as appropriate.
• Create process flows for future Back Office and system processes, and training material for new systems.
• Provide representation on financial and risk management processes, transactional flows, and policy and controls to the project.
• Advocate for back‑office business team needs.
• Manage relationships and communications with process owners in back office.
• Work with project and program leadership to ensure delivery of the project requirements.
• Ensure appropriate methods and procedures for successful transition of the project to production operations.

Knowledge, Skills, Experience And Qualifications

• Relevant work experience in Finance, Accounting or Risk Management (Credit, Fraud, Controls) roles, project execution, or technology‑empowering business improvements.
• Solid understanding of ERP and/or financial systems, including development, implementation, testing and maintenance of accounting, credit, collections or fraud prevention systems.
• Experience managing ambiguity and complexity in unstructured environments while navigating in larger, structured environments.
• History of balanced decisions about when process is beneficial.
• Ability to show the transactional flow of multiple back‑office process areas and a desire to learn more.
• Experience in one or more SDLC methodologies and ability to show how to work within the process.
• 7+ years in BSA type roles.
• High degree of creativity and innovation with proven examples of applying knowledge, experience and judgment to ambiguous problems.
• Strong quantitative, analytical and problem‑solving skills.
• Strong consensus‑building skills between business and technology partners.
• Detail‑oriented mindset and belief that details matter greatly to solution success.
• Strong interpersonal, communication and presentation skills.
• Ability to see and think through complex end‑to‑end enterprise processes and system flows.

Primary Skill
:
Data Profiling, General Skills and Activities, MS Visio

Seniority Level
:
Mid‑Senior level

Employment Type
:
Full‑time

Job Function
:
Other

Industry
: IT Services and IT Consulting

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