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Tools Support Engineer
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-07
Listing for:
Pipe Recruit
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)
Employment Type: Contract-to-Hire (W2)
Experience Level: Mid-Senior (Associate Level)
ALM Tools Administration & Support
- Create/manage projects, users, and roles in Microfocus QC/ALM/Octane
. - Troubleshoot user-reported issues and provide L2/L3 support.
- Develop SQL queries, macros, and scripts to automate repetitive tasks.
- Customize dashboards, workflows, and reports for engineering teams.
- Integrate ALM tools with 3rd-party/Microfocus systems.
- Test and deploy patches/upgrades; migrate projects to new versions.
- Validate environments post-upgrade and document best practices.
- Partner with IT/engineering teams to pilot new tools and extract audit reports.
- Monitor license servers, databases, and infrastructure health.
- Train users and communicate tool updates effectively.
Must-Have:
- 2+ years in end-user software support (any application).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and time management.
- Experience with Microfocus ALM/Octane/QC or similar tools.
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