Production Support Engineer

Top Skills Required

Camunda, Java, Graph

QL, React, Azure
Availability to work a shifted schedule, sometimes weekends, and handle escalation tickets. Client has noted many ‘fires’ can come up and they are looking for someone to be able to jump in, be available.

We are seeking a skilled and proactive Production Support Developer to join our team. This role involves both development and support responsibilities, with a focus on maintaining and enhancing applications built using Camunda, Java, Graph

QL, React, and Azure. The ideal candidate will be comfortable working in a fast‑paced environment, handling urgent issues, and occasionally adjusting their schedule to accommodate weekend or off‑hours support needs.

• Provide ongoing support for production systems, ensuring high availability and performance.
• Troubleshoot and resolve issues across the tech stack (Camunda, Java, Graph
  
  QL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Monitor system health and proactively identify potential problems.
• Participate in on‑call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with Graph
  
  QL APIs and query optimization.
• Hands‑on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem‑solving and communication skills.
• Ability to work independently and manage time effectively in a support‑driven environment.

• Experience in a production support or Dev Ops role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

• Flexibility to work shifted hours or weekends as needed.
• Availability to respond to urgent tickets outside of standard business hours.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.