Consulting ServiceNow Program​/Project Manager Professional Dallas

We are looking for a seasoned Service Now Program/Project Manager to lead complex Service Now engagements across enterprise clients. This role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with Service Now implementations and will serve as a trusted advisor and delivery leader across multiple work streams.

Your role and responsibilities

• Project management office lead ensuring all projects are running in hitting milestones and good quality deliverables.
• Raise issue/risk as needed; escalate if required to.
• Facilitate daily stand-ups and support the team in following the Scrum delivery process and making sure the implementation is in accordance to Service Now implementation best practice
• Handle traditional project management duties including but not limited to: scope definition, staffing, communication of status to clients and partners, and risk/issue management.
• Understand the goals and align the deliverables accordingly.
• Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
• Ensure quality expectations are defined and known across the team. Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
• This job can be performed from anywhere in the US.

Bachelor's Degree

Required technical and professional expertise

• 8+ years of experience in managing/leading Service Now implementations.
• Strong ITIL and agile experience.
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Creativity with comfort running projects independently.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.

• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong understanding of ITIL processes and enterprise IT operations.
• Complex Program Management Training & Experience
• Excellent communication, problem-solving, and stakeholder management skills.
• Background in security architecture, compliance frameworks, and data governance.
• Previous consulting or client-facing experience.

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges…