Platform Administration Manager

Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle‑centered business philosophy, and team‑based operating approach are key to our growth and success.

We are looking to add a key member to our Product Delivery Team.

You will lead a high‑performing team of Platform Administrators to deliver secure, scalable, and innovative solutions across Great America's key enterprise platforms. You'll combine deep technical expertise with strategic leadership to drive platform excellence, team growth, and business impact.

• Lead, mentor, and grow a team of Platform Administrators, fostering a culture of innovation, collaboration, and continuous learning
• Conduct regular 1:1s, performance reviews, and career development planning
• Advocate for the team's priorities within the broader engineering and product organization
• Recruit and retain top talent
• Promote a Dev Ops mindset and continuous delivery culture
• Create inclusive, high‑trust environments that empower individuals and teams

• Own end‑to‑end delivery of Great America's key enterprise platforms initiatives, ensuring quality, timeliness, and stakeholder satisfaction
• Establish and enforce standards, procedures, and deployment processes
• Stay current with Financial Industry platform capabilities, releases, and ecosystem trends
• Drive innovation through evaluation and adoption of new enterprise platform features, tools, and integrations
• Ensure compliance with security, data privacy, and regulatory requirements
• Participate in Solution Review and Architecture Review Forums to uphold platform integrity and best practices

• Own the end‑to‑end administration of one or more enterprise platforms
• Manage user access, roles, permissions, and security configurations
• Implement robust logging, monitor system performance, availability, and usage; proactively address issues and optimize performance
• Collaborate with engineering and business teams to implement customizations, workflows, and integrations
• Maintain platform documentation, configuration standards, and change logs
• Ensure platforms comply with data governance, privacy, and regulatory requirements
• Partner with vendors and internal stakeholders for support escalations, roadmap planning, and feature adoption
• Troubleshoot and resolve enterprise platform issues, ensuring platform health

• Provide OpenAPI Specifications (OAS) for external teams integrating with enterprise platforms
• Collaborate with other teams on data modeling, access, and integration concerns
• Extend support for functional and non‑functional testing teams to ensure quality delivery

• Partner closely with Product Owners and cross‑functional teams to understand business needs and translate them into technical solutions
• Participate in agile ceremonies, including sprint planning, demos, grooming, and standups
• Contribute to design discussions, code reviews, and process improvements
• Support cross‑team dependencies and contribute to Agile Release Train planning (SAFe framework experience is a plus)

• Candidates must possess exceptional interpersonal skills to communicate effectively with internal & external resources, clients, and third parties
• Strong negotiation and collaboration skills and ability to develop and manage stakeholder expectations
• Exceptional communication skills (both verbal and written)
• Work both independently and in a team‑oriented, collaborative environment
• Create inclusive team environments that foster trust and a sense of empowerment
• Effectively prioritize and execute tasks in a high‑pressure environment and excels at communicating shifts in prioritization
• Adapt to shifting business priorities, demands, and timelines through analytical and problem‑solving capabilities
• Must be able to multi‑task and have a combination of organizational and analytical skills
• Strong push to always gain a combination of business and technical knowledge of…