Systems Integrations Manager

POSITION
:
Systems Integrations Manager
REPORTS TO
:
Director of Operations
COMPENSATION
:
Salary plus Benefits and Bonus eligibility

LOCATION
:
Remote

POSITION SUMMARY

The Systems Integrations Manager leads the design, development, and integration of LDG and LDG/Solidago’s internal technology ecosystem across multiple platforms. This role owns Level 3 escalations, custom development, API integration, middleware logic, and cross-system workflow engineering.

The ideal candidate brings multi‑environment experience, Real Page, MRI, Microsoft, SaaS, PMS, and custom‑built solutions. They must have the ability to rapidly assess new platforms, build integrations, and extend LDG and’s capabilities beyond out‑of‑the‑box functions.

This is a systems architect and integrator; the objective is to limit platform costs, leverage existing data, and maximize operational performance/output within the confines of the prescribed tech stack.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Architect and maintain integrations between Microsoft 365, Real Page, third‑party SaaS platforms, ADP, MRI, and future proprietary tools.
• Develop data flows and middleware logic using APIs, webhooks, and custom scripts.
• Build reusable integration patterns that can be applied across platforms.

2. Custom Development (Not Limited to Microsoft)

• Build custom tools, micro‑apps, or services using:
• Power Apps
• Low‑code/no‑code tools
• Custom middleware or logic layers
• Prototype and deploy new solutions that sit outside the Microsoft ecosystem when needed.
• Assist with the development of data warehousing and other reporting efficiencies.

3. Advanced Troubleshooting & L3 Escalations

• Owns the most complex system issues—cross‑platform bugs, logic failures, data sync issues, and API disruptions.
• Collaborate with external vendors to diagnose and resolve technical cases with clear reproduction paths.
• Identifies systemic problems and implements durable, scalable fixes.
• Define standards for:
• Integration patterns
• API usage
• Logging and monitoring
• Versioning and documentation
• Ensure all internal solutions are secure, scalable, and maintainable.

5. Future Tech & Expansion Capability

• Evaluate new platforms and tools as LDG/Solidago expands.
• Build proofs‑of‑concept for:
• AI‑based automation
• Workflow orchestration
• Data warehouses
• Proprietary property management tools
• Integrations with Real Page AIRM, Elise
  
  AI, Bob.ai, Springbord, and others
• Serve as the technical linchpin for LDG/Solidago’s long‑term digital transformation.

6. Real Page Systems Support & Technical Case Resolution

• Serve as an internal subject matter expert for Real Page products, including Accounting, AIRM, BI, One Site, and all other Real Page components.
• Work Level 3 Real Page tickets on behalf of LDG and Solidago, including data discrepancies, permissions issues, system configuration conflicts, and workflow errors.
• Evaluate and troubleshoot Real Page table structures, API responses, integration failures, and schema inconsistencies.
• Partner with Real Page Technical Support and Product Teams to drive escalations, resolve defects, and ensure system reliability.
• Translate Real Page logic, settings, and constraints into operational workflows and cross‑platform integrations.
• Document system behavior, repeat issues, case histories, and long‑term recommended fixes to prevent recurrence.

REQUIRED QUALIFICATIONS

• 4–7 years of experience in systems integration, software implementation, or technical SaaS/PMS roles
• Hands‑on experience with a property management platform (Real Page, Entrata, Yardi, MRI, etc.)
• Ability to troubleshoot complex system issues across multiple platforms
• Experience building or supporting custom applications, automations, or workflows
• Strong understanding of data relationships, schemas, and system configurations
• Ability to translate operational needs into technical solutions
• Excellent analytical, troubleshooting, and documentation skills

PREFERRED QUALIFICATIONS

• Background supporting Real Page technical cases or implementations
• Experience with low‑code tools, custom app development, or middleware
• Familiarity with data warehousing or ETL processes
• Exposure to AI‑enabled platforms or automation tools
• Understanding of property management…