Oracle Operations Manager

Oracle Operations Manager

The Operations Manager is accountable to ensure the delivery and orchestration of operational service activities for Galderma's Oracle ERP application landscape. This includes ownership of platform governance, ensuring strict adherence to regulatory compliance, internal controls, and continuous improvement in accordance with corporate standards. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.

We are looking for a highly motivated and experienced individual who possesses excellent Oracle technical skills and a strong passion for delivering high-quality services. The ideal candidate will have a solid understanding of the Oracle Infrastructure and integration layers and a proven track record of providing effective support and troubleshooting services in Oracle Fusion security.

Essential Functions:

• Manages Oracle ERP application operational activities in cooperation with Galderma IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms.
• Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner.
• Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS) and trouble shoot the issues to define root cause and temporary/permanent solution.
• Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed.
• Develop and maintain technical documentation and standard operating procedures.
• Support with User Administration activities such as adding/modifying user accounts, adding/removing roles, assigning data security context and assigning profiles.
• Conduct periodic reviews and audits of user access to detect and resolve any unauthorized access and ensure the new joiner, mover, leaver processes are efficient.
• Document and audit security controls and support external audits to ensure regulatory compliance.

Incident and Request Management:

• Will support the technical teams for incident and request management. Responsible for ensuring restoration of services within agreed SLA, business impact analysis. Responsible for reporting and dashboarding of KPIs.
• Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis).
• Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with Galderma IT and business users.

Software Vendor and Service Provider Management:

• Integrates support (Run) and project (Build) activities in collaboration with project teams where applicable.
• Plays an active role in the definition of contract changes with vendors for operational activities, service levels and SLA definition.
• Contributes to IT Service Catalog, setting direction for service introduction and end user support.
• Provides leadership to temporary work teams, guides and monitors task completion and shares expert knowledge and advice.

Change Management & Release Coordination:

• Leads release planning sprints, ensuring alignment with business priorities and readiness for deployment.
• Facilitates and leads Change Management meetings, coordinating with corporate IT and infrastructure teams to assess, communicate, and mitigate impacts of planned changes.
• Ensures that all release and change activities follow established governance processes and that appropriate documentation and approvals are in place.

Minimum Education, Knowledge, Skills, and Abilities:

• Bachelor's Degree in IT or Business or similar
• Eight (8) or more years of professional experience in a similar position, across multi functions and business processes including…