Junior Implementation Manager

Overview

As a Junior Implementation Manager at Ziflow, you’ll help new customers successfully deploy and adopt our creative collaboration platform. You’ll guide onboarding, setup, and launch to ensure customers drive immediate value from Ziflow.

This range is provided by Ziflow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$82,000.00/yr - $90,000.00/yr

Direct message the job poster from Ziflow

• Project Management
  :
  Plan and manage implementation milestones, track progress, and ensure customers stay aligned on timelines and deliverables.
• Customer Onboarding
  :
  Serve as the primary point of contact during onboarding, providing proactive updates, clear next steps, and responsive communication.
• Requirements Gathering
  :
  Collaborate with customers to understand their business needs and technical requirements, translating them into actionable implementation plans.
• Solution Customization
  :
  Customize Ziflow solutions to meet specific customer requirements, ensuring seamless integration with their existing systems.
• Technical Support
  :
  Provide technical assistance during the implementation process, addressing issues and ensuring a smooth transition.
• Training and Education
  :
  Conduct training sessions to ensure customers understand Ziflow’s features, best practices, and integrations.
• Documentation
  :
  Create and maintain comprehensive documentation of the implementation process, including project plans, timelines, and customer communications for a smooth handoff to Customer Success.
• Cross-Functional Collaboration
  :
  Work closely with Sales, Product, and Customer Success to ensure seamless transition from purchase to adoption.
• Performance Monitoring
  :
  Understand customer goals and translate them into Ziflow configurations and workflow setups that align with their creative processes.
• Customer Relationship Management
  :
  Build strong relationships with customers, serving as their primary contact throughout the implementation.
• Feedback Loop
  :
  Gather feedback from customers post-implementation to inform continuous improvement of Ziflow’s products and services.
• Continuous Improvement
  :
  Identify opportunities to improve onboarding efficiency, customer experience, and internal processes.

• 1–2 years of SaaS experience (Customer Success, Implementation, Onboarding, Support, or Project Coordination)
• Experience running customer onboarding tasks, even if paired with a senior IM/CSM
• Exposure to workflow tools, integrations, or platforms that require configuration
• Experience leading customer calls or training sessions is a big advantage
• Any familiarity with creative, marketing, or project management tools is a plus (but not required)
• Previous work experience in Mar Tech, Human Resources

Required:

• Basic understanding of SaaS platforms, integrations, and configuration
• Ability to troubleshoot simple customer issues

Ability to translate customer goals into platform setup steps

• Associate

• Contract

• Management
• Manufacturing

• Software Development

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