Field Service Administrator Job Dallas area,Texas USA,IT/Tech

JOB SUMMARY (the purpose and general nature of the job)

The Field Services Administrator will be primarily responsible for local site issues including but not limited to:
Laptop & Desktop support,and onsite production support. The Field Services Administrator will be an advocate for the local business group, as well as the delivery mechanisms for many IT services.

PRINCIPLE ROLES/ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:
Role:
Design

Participate in the development of policies, procedures and resources in relation to the network and/or systems
Create images for workstations
Evaluate and test software packages to increase productivity

Role:
Implement

Image, configure, and deploy workstations
Roll out software packages (Antivirus, remote clients, etc.)

Role:
Support

Perform deskside support (hardware, application, network)
Assist Infrastructure team
Troubleshoot production systems and application issues
Provide Executive Support

Role:
Administer

Ensure operating system and application patches are applied per specified schedules
Ensure Antivirus definitions are updated regularly
Ensure backup media is rotated and vaulted offsite per established procedures

Role:
Secure

Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines

Role:
Improve

Inspire innovation by consistently evaluating processes, contribute feedback and ideas

Additional responsibilities and duties may be assigned.

METRICS:
Basic standards regarding how success will be measured

Turn-Around-Time on trouble tickets – Time to Acknowledge, Time to Resolve (measured monthly)
Overall customer satisfaction – measured through feedback from customers (measured annually)
Quality of work – measured by first-call resolution, customer feedback, and manager’s assessment (measured monthly)

KNOWLEDGE/EXPERIENCE/

SKILLS:

Minimal requirements for education, knowledge and experience:

Associates degree in computer science or equivalent experience preferred
Advanced knowledge of Windows 2000/XP and PC/Server/Switching hardware
Working knowledge of Active Directory, Group Policy, DNS, DHCP, and HP Printers
Basic knowledge of SQL and VBScript
Strong organizational/analytical skills and an attention to detail
Excellent execution skills with a track record of success in implementing complex projects and deliverables
Able to communicate clearly and professional both verbally and in writing
Ability to operate in a leveraged and matrixed environment

PHYSICAL/MENTAL DEMANDS AND

WORKING CONDITIONS:

This position requires the ability to perform the essential duties and responsibilities in the following environment: