Cloud and SaaS Administrator

The Cloud and SaaS Administrator is responsible for the administration, security, documentation, integration, and lifecycle management of the organization's cloud and Software-as-a-Service environment. This role maintains a complete map of SaaS applications, owners, users, licenses, data locations, authentication methods, integrations, dependencies, and connections across the organization.

The position provides hands-on administration for Microsoft 365, AWS, SaaS-based data storage platforms, identity and access integrations, and other cloud services. Success requires strong technical judgment, careful documentation, security awareness, vendor coordination, and the ability to translate business needs into reliable, governed, and cost-effective cloud services.

• SaaS Portfolio Mapping and Governance
  • Create and maintain a complete inventory and relationship map of approved SaaS applications, cloud services, data platforms, integrations, APIs, service accounts, data flows, and technical dependencies.
  • Document each application's business owner, technical owner, vendor, purpose, users, license quantities, cost center, contract and renewal dates, authentication method, data classification, and support contacts.
  • Identify unsanctioned, duplicate, underused, obsolete, or high-risk SaaS services and coordinate appropriate remediation, consolidation, or retirement.
  • Maintain standards for SaaS intake, technical review, security review, implementation, ownership, documentation, renewal, and decommissioning.
  • Partner with business units and other technology team members to understand application usage, connections, operational importance, and future requirements.
• Microsoft 365 Administration
  • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, One Drive, Microsoft 365 Groups, Entra , and related administrative portals.
  • Manage tenant settings, domains, mail flow, distribution and shared mailboxes, collaboration settings, external sharing, retention-related configurations, and service health.
  • Support user provisioning, licensing, group membership, role assignments, application access, and account changes in coordination with identity and support processes.
  • Monitor Microsoft 365 service advisories, incidents, usage, storage, security recommendations, and administrative alerts, and coordinate response when required.
  • Maintain documentation for tenant configurations, administrative roles, dependencies, integrations, support procedures, and recovery requirements.
• Administer and support the organization's AWS environment, accounts, organizational structure, IAM roles and policies, resource inventories, budgets, alerts, and operational standards.
• Maintain visibility into AWS services, owners, workloads, network connections, data stores, logging, backups, dependencies, and third-party integrations.
• Apply least-privilege access, account separation, tagging, logging, encryption, monitoring, backup, and lifecycle-management standards.
• Monitor resource health, availability, capacity, cost, security findings, and configuration changes, escalating or remediating issues as appropriate.
• Coordinate with developers, data teams, vendors, managed service providers, and other technology team members on cloud deployments and operational support.
• Identity, Access, and Application Integration
  • Administer SaaS identity and access integrations, including single sign-on, SAML, OAuth, OpenID Connect, SCIM provisioning, multifactor authentication, and role-based access.
  • Map and maintain application connections to Microsoft Entra  other identity, security, data, automation, and collaboration services.
  • Review privileged roles, service accounts, API credentials, application registrations, consent grants, external access, and inactive accounts on a recurring basis.
  • Coordinate joiner, mover, and leaver processes so access is provisioned, changed, and removed accurately and promptly.
  • Troubleshoot authentication, provisioning, permission, integration, API, synchronization, and application-access issues.
• Cloud Data Storage and Protection
  • Administer and maintain visibility into data stored in Microsoft 365, AWS, and other SaaS-based storage, file-sharing, backup, database, and data-platform services.
  • Document data owners, locations, classifications, access permissions, retention requirements, integrations, backup coverage, recovery expectations, and transfer paths.
  • Apply appropriate access, sharing, encryption, retention, deletion, backup, recovery, and data-loss…