Lead Technologies Engineer

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence:
Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

As a Lead Technologies Engineer, you will be responsible for leading the development, implementation, and maintenance of complex IT systems and networks. You will oversee the design and implementation of hardware and software systems, ensure network security, and participate in daily IT operations. The Lead Technology Engineer must have strong technical expertise, leadership skills, and a customer-centric mindset to provide exceptional service to the organization’s internal and external clients.

The Lead Technologies Engineer should have the ability to work collaboratively with other IT teams to identify areas where automation can be applied to improve operational efficiency and reduce manual effort. This role also requires experience designing and implementing robotic process automation (RPA) solutions using tools such as Microsoft Power Automate, UiPath, or similar platforms. Additionally, experience working with healthcare host systems such as Epic or comparable EHR/RCM systems is strongly preferred.

The Lead Technologies Engineer will be responsible for managing and providing support for systems integrations, automation scripts, and continuously evaluating and improving existing technology to ensure they are meeting business needs. Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence:
Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

• Develop and implement IT policies, procedures, and processes to ensure network and system security and efficiency.
• Collaborate with other departments to identify and implement new technology solutions to improve business operations.
• Monitor and manage network and system performance to ensure uptime and availability.
• Implement and maintain network security protocols to protect against cybersecurity threats.
• Collaborate with other IT teams to integrate enterprise file management systems with existing IT infrastructure.
• Provide training and support to end-users to ensure they can effectively utilize enterprise technology systems and processes.
• Monitor and analyze logs to identify and troubleshoot issues related to system performance, security, and user access.
• Collaborate with business and technology teams to gather requirements, analyze data, and develop integration strategies that meet organizational needs.
• Ensure that system integrations comply with industry standards and best practices, including data security and privacy requirements.
• Develop and maintain documentation related to technology systems, including policies, procedures, and user guides.
• Design and implement automation solutions, including RPA workflows, to streamline IT operations and improve efficiency (e.g., automating system updates, software deployments, and routine maintenance tasks).
• Collaborate across teams to identify opportunities for automation using tools such as Microsoft Power Automate, UiPath, or similar platforms.
• Continuously evaluate and improve the technology environment to ensure solutions are…