Senior Vice President, Operating Model, Product & Client

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

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About the Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Your Role

You will lead end-to-end operating model and product redesign for a portfolio of Private Assets services, from problem definition through to adoption.

Lead the redesign of how a service runs end to end — not patching an existing process, but rebuilding it around what the business and clients actually need.

Translate operational pain points into a defined scope, business case and delivery plan.

Define the target operating model for a product or service, including roles, handoffs, controls and location strategy.

Develop and implement best practice standards across regions, driving consistency and efficiency.

Act as the Operations voice in client pitches, POCs and solution design, and hold the line on what is genuinely deliverable.

Lead operational solution design for our marquee clients, working alongside Client Services, Product and Client Integration.

Own the marquee solution reuse assessment — identifying where a client-specific build could be productised for the wider book, and leading that rollout.

Lead complex client transitions and implementations from an Operations standpoint, working alongside the integration team on new client setup.

Set out requirements with the Data, Reporting & Platform Enablement and Digital Workflow, Automation & AI focus areas where a redesign or client solution depends on data, platform or automation capability.

Coordinate across Operations, Tactical Operations, Marquee Client…