UX Design Associate

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Your role As a UX Design Associate, you'll help create digital experiences that are intuitive, accessible, and meaningful for customers. You'll explore how people interact with technology, identify opportunities to improve those experiences, and contribute design solutions that make products easier to use and understand. Working alongside experienced designers, researchers, product teams, and engineers, you'll help turn customer and business needs into user journeys, wireframes, prototypes, and experience concepts.

You'll contribute throughout the design process, from discovery and research through to testing and delivery. This role offers the opportunity to gain hands‑on experience designing for enterprise‑scale products while learning how emerging technologies, including AI‑enabled experiences, are changing the way people interact with digital products. You'll balance creative problem solving with structured analysis, using research and feedback to inform design decisions and improve customer outcomes.

Through Kyndryl's Early Career experience, you'll strengthen your skills in user research, interaction design, accessibility, facilitation, and storytelling while building a portfolio of real‑world work that delivers meaningful impact.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

• Understand customer needs
• Support user research activities to better understand customer goals, challenges, and opportunities
• Participate in interviews, workshops, usability testing, and other research activities
• Organize research findings and help translate insights into design opportunities
• Create journey maps, personas, workflows, and other experience design artefacts
• Design user experiences
• Develop wireframes, user flows, prototypes, and experience concepts for digital products
• Contribute to experiences that are intuitive, accessible, and easy to navigate
• Translate customer needs and business requirements into practical design solutions
• Apply human‑centred design principles throughout the design process
• Collaborate across teams
• Partner with designers, researchers, engineers, and product teams to develop customer‑focused solutions
• Participate in design reviews and incorporate feedback into evolving concepts
• Help communicate design ideas through visual storytelling, presentations, and prototypes
• Balance customer expectations, business goals, and technical considerations when developing solutions
• Explore emerging technologies
• Contribute to projects that incorporate AI‑enabled experiences and digital innovation
• Explore how evolving technologies can support better user experiences and customer outcomes
• Use design and productivity tools to support research, ideation, and prototyping activities
• Help evaluate new concepts through testing, feedback, and iteration

• Build expertise in UX research, interaction design, accessibility, and digital product design
• Learn from experienced designers through coaching, collaboration, and hands‑on project work
• Develop a portfolio of customer‑focused design experiences
• Expand your…