Network Operations Engineer

Dallas, TX

Telework is ok

As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.

The Resident Engineer will work closely with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives. This role requires a highly motivated engineer with strong experience supporting enterprise campus networks, large-scale switching environments, wireless technologies, network migrations, and customer-facing operational engagements.

• Serve as the primary technical resource supporting network operations and infrastructure initiatives.
• Act as the primary technical liaison between the customer and HPE Networking teams.
• Provide day-to-day support for a large enterprise network environment consisting of campus switching, routing, and wireless infrastructure.
• Develop trusted relationships with customer technical teams and key stakeholders.
• Troubleshoot and resolve complex network issues while coordinating with HPE Networking support and engineering teams.
• Support technology refreshes, network upgrades, migration initiatives, and infrastructure expansion projects.
• Analyze network performance and recommend improvements to increase reliability, scalability, and operational efficiency.
• Develop implementation plans, validation procedures, rollback plans, and operational runbooks.
• Perform software upgrade planning, testing, validation, and deployment support.
• Coordinate hardware lifecycle activities, including replacement planning and RMA management.
• Deliver operational reviews and status updates covering network health, project activities, risks, and ongoing initiatives.
• Provide knowledge transfer and technical mentoring to customer personnel.
• Identify opportunities for automation and operational improvement.
• Define and promote best practices for deployment, operations, and lifecycle management of HPE Networking solutions.

• Support enterprise campus switching and routing infrastructure.
• Perform configuration, troubleshooting, maintenance, and operational support activities.
• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high-availability technologies.
• Support environments utilizing EX Series and QFX Series switching platforms.
• Support software upgrades, hardware replacements, and infrastructure refresh projects.
• Assist with implementation and validation of new network services and capabilities.
• Support large-scale switch deployment, migration, and expansion activities.
• Provide operational support for EVPN/VXLAN-based architectures where applicable.

• Support wireless networking environments utilizing Mist Wireless Assurance.
• Support AI-driven networking operations through Mist Wired Assurance and Marvis AI.
• Utilize AI-driven insights, analytics, and service-level data to proactively identify and resolve issues.
• Analyze user experience metrics, client performance, and network service indicators.
• Support monitoring, optimization, and operational adoption of AI-assisted networking capabilities.
• Assist with wireless modernization and migration initiatives, including transitions from legacy wireless environments to Mist-managed…