IT - Campus Deskside Support
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-10-15
Listing for:
Diversity Nexus
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
DESCRIPTION:
The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC ac desktop, laptop and mobile device platforms.
PRIMARY RESPONSIBILITIES:- Technical Support for End User PC's ac's workstations, hardware, software, peripherals and printers.
- Deploy new PC's ac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging.
- Support software and hardware refresh/upgrade/configuration efforts – Windows 10, Microsoft Office, Proprietary applications, etc.
- Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives.
- Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
- Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
- Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
- Analyze technical problems and recommends and applies required solutions.
- Educate end users when installing new equipment or software
- Experience with Autopilot or MDT deployment tools.
- Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
- Maintains documentation to ensure efficient and accurate department operations.
- Support AV systems and equipment for onsite and remote locations as needed
- Support VIP/Executive level user base on daily basis
- Assist in remotely supporting users at all company and potential WFH locations
- Bitlocker or encryption software experience
- HDA Service Desk Software experience or similar Service Desk ITIL compliant software
- Microsoft Teams Support and Operational experience
- Team Player, Positive and with can do attitude
- Ability to work in a fast-paced environment with daily reprioritization
- Good written and communication skills to all levels of Management and end users
- Outstanding Customer Service Skills
- Bilingual preferred but not required
- Other duties as assigned.
QUALIFICATIONS:
- Desktop Support in an Enterprise environment: 2-3 years
- Experience in LANs, WANs, Personal Computers and software delivery applications.
- Knowledge of computer security products.
- Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
- High level of technical proficiency with IT equipment is a must.
- Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
- Must have the ability to multitask with strong organization and time management skills.
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