IT Technician

The IT Technician provides technical support for hardware, software, systems, and network issues across the organization. This role assists end users, performs troubleshooting, maintains equipment, and supports daily IT operations to ensure reliable and secure technology performance.

This role is Hybrid.

1-3 years of experience in IT support, technical assistance, or help desk operations. Experience troubleshooting Windows and/or macOS environments. Experience supporting hardware, software, and peripheral devices.

Experience with ticketing systems (Service Now, Jira, Zendesk, etc.). Experience assisting users with access management, basic network issues, and device setup. Experience maintaining technical documentation and support logs. Skills Required Technical Troubleshooting
- Ability to diagnose and resolve common IT issues. Customer Service
- Strong communication and support skills for assisting end users. Hardware & Software Knowledge
- Understanding of computers, operating systems, and common business applications. Time Management
- Ability to manage multiple tickets and prioritize effectively.

• Technical Troubleshooting
  - Ability to diagnose and resolve common IT issues.
• Customer Service
  - Strong communication and support skills for assisting end users.
• Hardware & Software Knowledge
  - Understanding of computers, operating systems, and common business applications.
• Time Management
  - Ability to manage multiple tickets and prioritize effectively.

Education Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Equivalent experience may be considered.

• Technical Support
  - Provide first ‑ line and second ‑ line support for hardware, software, and network issues.
• Troubleshooting
  - Diagnose and resolve problems related to desktops, laptops, mobile devices, printers, and applications.
• System & Device Setup
  - Install, configure, and maintain computers, peripherals, and approved software.
• User Assistance
  - Support employees with access issues, password resets, and general technology questions.
• Ticket Management
  - Log, track, and resolve support tickets within established SLAs.
• Maintenance & Updates
  - Perform routine updates, patches, and equipment checks.
• Inventory Management
  - Track hardware inventory, manage equipment assignments, and support lifecycle processes.
• Network Support
  - Assist with basic network troubleshooting, connectivity issues, and device configuration.
• Documentation
  - Maintain accurate records of procedures, configurations, and support activities.
• Collaboration
  - Work with IT engineers, administrators, and security teams to support broader technology needs.
• All other duties as assigned