ServiceNow Architect

Job-:
Technology

Location:

Dallas, TX, United States Workplace:
Hybrid

Schedule:

Full time Posted:
About UsHomecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care.  Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  

We are hiring technologists that want to make a difference. Service Now Platform Architect The Service Now Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions.

Overall, the Service Now Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the Service Now platform, and possesses advanced Service Now knowledge and skill.

Essential Duties and Responsibilities Responsibilities for the Service Now Platform Architect can vary, but includes:

Creates and maintains a detailed view of existing architecture

Aligns Service Now platform capabilities to business strategy and Service Now roadmap

Leads the Platform Support Team in implementation of technical good practices, policies and procedures

Provides architectural controls and analysis of impacts for new requirements

Identifies opportunities to combine similar solution needs

Provides leadership and participates in implementing new requirements on the Service Now platform

Contributes to governance processes

Stays current on Service Now products and applicable integrated technologies

Required Skills Enterprise Security and Architecture Enterprise and/or IT Service Management Service Now  Advanced System Administration Service Now  Application Development Scripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJSPerformance Analytics and dashboarding

Scoped Application development and Work spaces Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer

Strong communication skills that include the ability to write clearly and concisely

Experience with modern Service Now features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)Experience3+ years overall experience as a Service Now Platform Architect

Experience with database design schemas and data modeling

Requirements-gathering experience

Strong ability to align and document business process and requirements with a technical implementation

Experience with middleware and discovery technologies

Direct experience implementing the following:

IT Service Management (Incident, Problem, Change, Service Catalog)
Strategic Portfolio Management - Project and Demand Management IT Operations Management (Discovery, Event, Service Mapping)
Customer Service Management Education / Certification / Training Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
Candidates with relevant certifications are preferred, including but not limited to the following:

Certified System Administrator Certified Application Developer CIS – IT Service Management CIS – Customer Service Management CIS – Project Portfolio Management This position does not provide sponsorship.  All applicants should have the right to work in the US without immigration sponsorship.