ServiceNow System Administrator

Job-:
Technology

Location:

Dallas, TX, United States Workplace:
Hybrid

Schedule:

Full time Posted:
Service Now Systems Administrator Homecare Homebase is seeking an experienced Service Now Administrator to own the day-to-day administration, health, stability, and governance of the Service Now platform in a mission critical healthcare environment.

This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.‑powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.

Responsibilities Platform Administration Administer and maintain Service Now environments (DEV, TEST, PROD)
Ensure platform availability, performance, scalability, and security

Perform upgrades, patching, cloning, and release support

Monitor platform health, logs, and diagnostics

Support MID Servers and operational integrations

Execute changes in alignment with governance and change standards AI & Modern Platform Capabilities Administer Service Now Now Assist features across supported modules

Configure AI entitlements, role-based access, and usage controls‑based access, and usage controls

Validate AI generated outputs for accuracy, quality, and compliance‑generated outputs for accuracy, quality, and compliance

Support AI assisted case summarization, response generation, and knowledge creation‑assisted case summarization, response generation, and knowledge creation

Support AI Control Tower for visibility into AI usage and adoption

Enforce responsible AI governance, including data privacy and human review controls‑review controls

Configuration & Automation Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications

Maintain Service Catalog and request workflows

Administer user roles, groups, ACLs, and security policies

Support automation and intelligent routing while ensuring platform stabilityITSM & Operations Support Administer core ITSM processes:
Incident, Problem, Change, Request, Knowledge Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management Maintain CMDB accuracy, CI relationships, and CSDM alignment

Support & Collaboration Serve as escalation point for platform and AI related issues‑related issues

Partner with Platform Architects and stakeholders on requirements and solution validation

Support audits, compliance activities, and platform documentation

Contribute to continuous improvement and platform optimization initiatives

Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions Support release testing, deployment activities, and post-release validation Participate in incident, problem, and root-cause analysis related to platform issues

Your Qualifications4-8+ years of Service Now administration experience in enterprise environments

Strong hands-on experience with Service Now system administration and configuration‑on experience with Service Now system administration and configuration

Solid understanding of ITSM and ITIL best practices

Experience supporting production, regulated, or mission critical systems‑critical systems

Working knowledge of CMDB, CSDM, and data governance

Basic scripting knowledge for admin level support (Business Rules, Client Scripts)‑level support (Business Rules, Client…