Application Support Engineer

My name is Aman, and I am a recruiter with Incedo Inc. Incedo is a digital transformation expert empowering companies to realize sustainable business impact from their digital investments. Our integrated services and platforms that connect strategy and execution, are built on the foundation of Design, AI, Data, and strong engineering capabilities blended with our deep domain expertise from digital natives.

With over 5,000 professionals in the US, Canada, Latin America, and India and a large, diverse portfolio of long term, Fortune 500 and fast-growing clients worldwide, we work across financial services, telecom, product engineering, and life sciences industries.

Experience: 5–12 Years

Locations:
Pittsburgh, PA | Miamisburg, OH | Cleveland, OH | Chicago, IL | Dallas, TX

Employment Type:
Full-Time

We are looking for an experienced Application Support Engineer with strong expertise in Dynatrace, Service Now, Elastic Search/log analysis, database technologies, and Open Shift to support enterprise applications for a leading banking client.

The ideal candidate should have strong production application support experience along with a good understanding of application monitoring, incident management, troubleshooting, databases, and containerized environments. Experience supporting Lending or Mortgage applications within the banking/financial services domain is highly preferred.

• Provide L2/L3 application support for enterprise banking applications.
• Monitor application health and performance using Dynatrace and other observability tools.
• Analyze application and infrastructure logs using Elastic Search/Kibana to identify issues and perform root-cause analysis.
• Manage incidents, service requests, problems, and changes using Service Now
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• Troubleshoot application issues across application, database, infrastructure, and integration layers.
• Work closely with development, infrastructure, Dev Ops, database, and business teams to resolve production issues.
• Perform detailed root-cause analysis (RCA) and implement preventive and corrective actions.
• Monitor application availability, performance, response times, errors, and other key operational metrics.
• Support applications deployed in Open Shift and troubleshoot containerized workloads.
• Execute basic database queries and perform data validation to support application troubleshooting.
• Analyze batch jobs, interfaces, APIs, and downstream/upstream dependencies.
• Participate in production deployments, release validation, and post-deployment monitoring.
• Maintain support documentation, troubleshooting procedures, knowledge articles, and runbooks.
• Participate in on-call or after-hours support as required.
• Ensure compliance with banking production support, security, and operational processes.

• 5–12 years of experience in Application Support / Production Support / Application Operations
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• Strong hands‑on experience with Dynatrace for application monitoring and performance analysis.
• Strong experience with Service Now for incident, problem, change, and service request management.
• Experience using Elastic Search / Kibana for log analysis and troubleshooting.
• Good understanding of relational databases and SQL
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• Hands‑on experience with Open Shift and containerized applications.
• Strong troubleshooting and root‑cause analysis skills.
• Experience working with enterprise applications, APIs, integrations, and batch processes.
• Good understanding of application performance, availability, monitoring, and production operations.
• Strong communication and coordination skills.

• Experience working with banking or financial services applications is required/preferred.
• S…