Senior End User Computing Engineer- AI Automation, Scripting & Release Cycle Management

Location:

8435 Stemmons Bldg.

Responsible for leading the efficient and effective management of the global end user enterprise computing platforms by developing the use of virtualization, maintaining a consistent OS image,

driving efficiency in the end user experience and troubleshooting systemic issues across end user computing platforms.

A Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field is preferred.

• Must have either Desktop or Mobile device experience Desktop
• Two (2) years of experience developing and maintaining Microsoft Windows operating system images, packaging software for deployment and enterprise-wide management end user devices using centralized management utilities.
• Two (2) years of experience with Active Directory group policy design, administration, troubleshooting and support.
• Experience with implementation and support of desktop virtualization or Microsoft's SCCM.

Recomposing and updating preferred.

• ' SCCM Packaging applications
• ' Intune configuration
• ' Server architecture and hardware experience
• ' Packaging applications
• ' Single Sign On or Password Self-Service
• ' Teradici endpoint management

• ' Two (2) years of experience designing and supporting hardware and software used to deploy,
• manage, track, and audit mobile devices is required.
• ' Two (2) years of experience managing or troubleshooting iOS and Android devices is required.
• ' Experience With Apple Business Manager Is Required.
• ' Experience with Android Enterprise is preferred.
• ' Air Watch Professional Certification preferred

• ' SCCM
• ' VMWare (Horizon, View or vCenter)
• ' Power Shell skills
• ' Intune configuration
• ' Server architecture and hardware

May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

None

• Must have back-end support expertise with desktop virtualization or mobile device management.
• Must have an in-depth technical knowledge and demonstrated experience of Microsoft Windows operating systems, Active Directory and Group Policy management or IOS and Android.
• Must have knowledge of information security principles, practices and technologies related to an end-user computing environment.
• Must have experience in system architecture design, recommending & implementing change, and communicating recommendations to senior leaders.
• Must be able to communicate effectively, verbally and in writing, with department personnel, user departments, and managers with regard to business needs and technical advancements.
• Must be able to prepare specifications and architecture/design documentation for complex programs that may have client server components.
• Must have a collaborative work style that includes and values the views of others in recommendations and decisions.
• Must demonstrate the ability to create reports.
• Must be able to write scripts in Power Shell in order to automate tasks.

Leads, plans, architects, designs, documents and implements desktop virtualization and all aspects of end user computing platforms, including hardware, operating systems, enterprise software, and peripheral upgrades in order to improve services provided to system users. Creates detailed technical plans, drawings and hour-by-hour plans for documentation as needed.

Develops and manages technologies for the deployment of new applications, software packages, updates, and fixes to the end-user computing environment in a secure, efficient and user-friendly manner.

Serves as the highest escalation point for technical issues with regard to client-side application compatibility issues or user interface issues with endpoint devices. Works directly with vendors to troubleshoot and make recommendations to management as needed.

Formulates, plans, and executes end user computing projects. Identifies, investigates, and advises on emerging technologies and products, and assess their suitability of use within the overall IT strategy.

Contributes as a key player to ensuring the confidentiality, integrity and availability of end user computing platforms by proposing and developing appropriate measures and operational support options.

Consults with end users and business…