Solutions Architect, Enterprise; Retail, Restaurant & CPG

Position: Solutions Architect, Enterprise (Retail, Restaurant & CPG)
AWS Global Sales drives adoption of the AWS cloud, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.

Join us and help us grow.

Amazon Web Services is seeking a highly motivated Senior Solutions Architect to join our North American Retail team. In this role, you will serve as a trusted technical advisor to some of the world's largest Everyday Essentials companies - including health and beauty, grocery, convenience, enterprises operating tens of thousands of locations globally, processing millions of transactions annually, and serving millions of customers daily.

This is an excellent opportunity to join Amazon's world-class technical teams, working with some of the best and brightest engineers, architects, and technical managers while developing your skills and furthering your career within one of the most innovative and progressive technology companies in the world.

Key job responsibilities

Technical Leadership & Customer Advisory
• Serve as the trusted technical advisor and primary SA for strategic enterprise retail accounts, building deep relationships with C-suite technology leaders and influencing their cloud strategy
• Own the end-to-end technical engagement: from discovery and architecture design through implementation support, optimization, and ongoing innovation
• Lead Well-Architected Reviews and design sessions for complex, multi-region architectures supporting thousands of store locations globally
• Develop and present Technical Account Plans that align AWS capabilities with customer business objectives (e.g., stores expansion goals, loyalty program growth, supply chain transformation)
• Conduct executive briefings, white-boarding sessions, and technical deep-dives with customer leadership and their technology partners
• Architect solutions for retail-specific workloads including:

- Point of Sale (POS) systems processing thousands of transactions per second across tens of thousands of locations
- Supply chain platforms providing end-to-end traceability, IoT-based tracking, and AI-assisted anomaly detection across complex multi-tier distribution networks
- Loyalty and personalization engines serving hundreds of millions of consumers with real-time, context-aware offers
- Edge computing architectures enabling AI inference, computer vision, and operational intelligence at the restaurant level
- Voice AI solutions leveraging natural language understanding and real-time orderingA day in the life

Your week might include: whiteboarding a supply chain traceability architecture with a customer's VP of Engineering on Monday; presenting a GenAI-powered restaurant operations solution to C-suite executives on Tuesday; conducting a Well-Architected Review of a POS modernization initiative on Wednesday; collaborating with Pro Serve and SI partners on a supply chain AI proof-of-concept on Thursday; and authoring a technical blog post on edge computing patterns for multi-location enterprises on Friday.

You'll spend approximately 25-60% of your time on-site with customers and at industry events.

About the team About the Role As a Senior Solutions Architect on the Retail Technology team, you will work directly with enterprise customers navigating complex digital transformation journeys. You will operate at the intersection of cloud architecture, artificial intelligence, supply chain modernization, and edge computing, helping customers unlock competitive advantage through…