Network Engineer

Overview At Power School, we power education for students around the world. As a global leader in cloud-based K-12 education technology, we help schools operate more effectively and support better outcomes for educators, students, and families.

Overview At Power School, we power education for students around the world. As a global leader in cloud-based K-12 education technology, we help schools operate more effectively and support better outcomes for educators, students, and families. Behind that mission is a global technology environment that has to stay connected, reliable, and ready for the people who depend on it. That is where you come in.

As a Network Support Engineer, you will be a hands‑on member of Power School's global network team, helping keep our offices, people, and cloud environments securely connected. This is a Level 2 network engineering role built around ownership and problem solving. When a network issue occurs, you will take responsibility for understanding what is happening, isolating the cause, restoring service, and seeing the issue through resolution.

You will independently resolve issues within your level and partner with a Senior Network Engineer when the complexity, risk, or architecture requires deeper expertise. Our enterprise environment is primarily built on Cisco Meraki, supported by Cisco networking technologies and an expanding AWS cloud footprint. You will work across all three while developing deeper experience in hybrid and cloud networking as Power School continues evolving its infrastructure.

Because you will be onsite in our Plano office, this is also a highly visible role. You will support employees and senior executives directly, including C-level leaders, where technical skill matters just as much as responsiveness, judgment, communication, and follow-through.

• Own Level 2 network incidents from initial triage through diagnosis, remediation, validation, documentation, and closure.
• Troubleshoot complex connectivity and performance issues and elevate higher‑risk or architecture‑level problems with clear findings, diagnostics, and recommended next steps.
• Administer and troubleshoot our Cisco Meraki environment, including switching, wireless, security appliances, VLANs, SD‑WAN, VPNs, firewall policies, and enterprise connectivity.
• Support Cisco enterprise networking across switching and routing environments.
• Troubleshoot network issues across Layers 1 through 3, including TCP/IP, VLANs, trunking, spanning tree, routing, DNS, DHCP, NAT, firewalls, VPNs, and IPsec.
• Support AWS and hybrid‑cloud connectivity, including VPCs, subnets, route tables, Security Groups, Transit Gateway, Route 53, and Site‑to‑Site VPN connectivity.
• Provide high‑touch onsite network support to senior executives and business leaders, communicating technical issues, business impact, actions underway, and next steps in clear language.
• Monitor network health and performance, respond to alerts, investigate degradation, and use logs, packet captures, monitoring data, and diagnostic tools to identify root causes.
• Partner with teammates across Power School's global network organization and provide backup coverage when colleagues in India, the UAE, Mexico, and other locations are unavailable.
• Support network changes and projects, including hardware refreshes, office infrastructure, migrations, circuit installations, and ISP or vendor coordination.
• Maintain accurate network diagrams, configurations, troubleshooting documentation, inventory, knowledge articles, and operational runbooks.

You do not need to know every technology in our environment. We are looking for someone with strong networking fundamentals, practical…