IT Support Specialist - Dallas TX

#26-3102

Remington is a dynamic, growing, independent hotel management company with over 40 years of experience in the hospitality business. Providing top quality service in the areas of property management and condominium hotel management, Remington's track record of success demonstrates a unique understanding of the hotel business in all phases of the economic cycle. Our culture across these disciplines is centered on achieving results.

At Remington, we believe that our people are the ultimate source of our competitive advantage.

• Position:IT Support Specialist
• Work Type:Onsite - 5 days per week. This is not a remote or hybrid role
• Job Type:Individual Contributor, Full-Time, Permanent
• Base Salary: $55,000 - $60,000 USD
  - Commensurate with experience, qualifications, and market alignment
• Leadership & Team Structure:This position reports to EVP Head of Information Technology

About Remington Hospitality :Remington Hospitality, a U.S.

-based, third‑party hotel management company founded in 1968, with operations across the United States and the Caribbean and Latin America (CALA) region. In CALA, Remington manages branded and independent properties in Mexico, the Dominican Republic, Puerto Rico, and the Cayman Islands, with continued regional growth planned. Today, Remington manages 100+ hotels across 30 states and 26 brands, delivering strong financial discipline, brand compliance, and operational accountability while fostering a collaborative, performance‑driven culture focused on long‑term success and professional growth.

Why You'll Love this Role

Be the person everyone is glad to see walk in. As our IT Support Specialist, you'll bring strong technical skills and a genuine service mindset to a hands‑on, highly visible role supporting associates and executives in our corporate office.

When technology isn't cooperating, you're the one people turn to. One moment you might be fixing a laptop or untangling a Microsoft 365 issue. The next, you're getting an executive ready for a big meeting or bringing a conference room back to life.

What You'll Do

• Be our on-site go-to: serve as a primary IT support resource for the corporate office and resolve tickets in Service Now
• Solve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, One Drive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra s
• Support our leaders: deliver professional, patient, high-touch support to executives and senior leaders
• Power great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentations
• Fix it fast: use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when needed
• Team up: work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articles
• Make tomorrow easier: fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation

Required Experience

• 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experience
• Strong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra , authentication and MFA
• Experience troubleshooting laptops, peripherals, printers and conference-room technology
• Experience with a ticketing or service management platform, and with remote support or monitoring and management tools
• Basic networking knowledge, including Wi‑Fi, DNS and DHCP

Nice to Have

• Experience with Service Now and Datto RMM
• Experience with Power Shell, Power Automate or…