Account Support Lead - Automotive Retail

Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.

Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.

At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.

You’ll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.

If you’re looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.

The Account Support Lead is responsible for managing an assigned list of Automotive Retail Dealer accounts on the technical performance and optimization of a software application while setting the standard of high performance amongst the Account Support team. They will also support the manager and Project Delivery team by executing reporting, owning ad hoc initiatives, and ensuring OEM client satisfaction regarding deliverable execution.

• Project Delivery Support
  - As the Lead is directly engaged with Automotive Retail Dealers and OEM stakeholders regarding Dealer utilization of software applications, they will be exposed to opportunities for efficiencies, innovations, as well as risks, issues and obstacles. The Team Lead is expected to proactively communicate these opportunities and risks to their manager and the Project Delivery team while leveraging their front-line experience to recommend solutions and corrective courses of action.
  
  They will also work closely with leadership to implement new processes and solutions based on program direction while consistently meeting deliverable goals and objectives. Drive the successful execution of ad hoc initiatives by taking ownership of short-term special projects. Collaborate cross-functionally to ensure the project scope is well-defined, deadlines are strictly adhered to, and progress is transparently communicated. Deliver insightful reports and meticulously gather and process data to provide the manager and project delivery team with actionable insights for strategic decision-making.
• Client Engagement
  - This role supports an assigned group of Dealer clients by consulting them on how to leverage features and benefits of a launched software application to meet their goals. They will be responsible for assisting in the creation of the strategy to meet these goals, including but not limited to the development and roll out of talk tracks, dealer monitoring techniques and best practices to their Account Support teams.
  
  They will communicate with urgency, empathy, and value. The Account Support Lead will…