Automation Success Technician - Dallas

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Pay: $62,700 - $93,700

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

The Robotics Automation Success Technician is a hands-on, customer-facing technical role responsible for ensuring the successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey.

Serving as a field-based robotics Subject Matter Expert (SME), this position supports activities from pre-sale demonstrations and pilots through installation, deployment, customer training, post-deployment hyper-care, and ongoing usage optimization.

The Automation Success Technician partners closely with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively utilized, and positioned to deliver measurable customer value.

• Serve as the dedicated field robotics expert supporting customer demonstrations, pilots, evaluations, and events.
• Conduct demo qualification and site assessment activities to help improve demonstration quality and accelerate the sales process.
• Configure and operate robotic equipment during customer demonstrations and pilots.
• Identify site conditions, workflows, and applications that may impact successful robotic operation.
• Support Sales and Business Development teams throughout the customer evaluation process.
• Assist with customer discovery and assessment of existing operations and incumbent solutions.
• Execute the installation and configuration of robotic products at customer locations.
• Complete initial setup, programming, and route mapping.
• Validate autonomous operation within the customer's environment.
• Follow standardized deployment processes and accurately document deployment results.
• Identify and troubleshoot technical, operational, application, or environmental issues that may affect deployment success.

• Provide comprehensive, hands-on training for customer operators, supervisors, and other users.
• Train customers on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
• Help customers confidently integrate robotic equipment into their existing cleaning operations.
• Reinforce operational best practices that support sustained autonomous usage.
• Provide operational training and support for Tennant Sales, Service, and other customer-facing personnel.
• Build internal knowledge of robotic product capabilities, operation, basic troubleshooting, and applications.
• Share field experience and deployment learnings with appropriate internal teams.

• Partner with Customer Success, Sales, and Business Development to support customers requiring additional assistance.
• Help identify and resolve barriers preventing consistent autonomous usage.
• Provide customer coaching, retraining, configuration assistance, and technical support when necessary.
• Support initiatives designed to increase utilization and long-term robotics adoption.
• Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.

• Provide first-line technical support immediately following robot deployment.
• Troubleshoot deployment-related issues and work to restore normal robot operation.
• Determine when issues require escalation to additional technical resources.
• Help minimize disruption to customer operations during the critical post-deployment period.
• Clearly communicate issues, corrective actions, escalation requirements, and next steps.

• Develop and maintain strong expertise across Tennant's robotic product portfolio.
• Maintain working knowledge of traditional Tennant cleaning equipment and how robotic solutions complement conventional cleaning processes.
• Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, when assisting customers.
• Recommend…