Industrial IT Technician

Job Summary:

The Industrial IT Technician is the on-site owner of information technology and operational technology (IT/OT) support for a manufacturing plant. The technician provides first-line and escalation support for all plant IT issues, maintains the installed network, supports enterprise and manufacturing software, and supports end-user and industrial hardware. When not resolving production-critical (P1/SEV1) incidents, the technician works the help desk / service desk queue.

Job

Duties & Responsibilities:

End-user and help desk support

Provide on-site and remote support for all plant users: workstations, laptops, mobile devices, printers, scanners, and peripherals.

Work the help desk / service desk ticket queue for hardware, software, account, and access issues when not handling production-critical incidents.

Support Microsoft 365 daily use:
Outlook, Teams, One Drive, SharePoint, and related collaboration tools.

Assist Human Resources and plant leadership with employee IT issues (onboarding, offboarding, access, devices).Network and infrastructure

Support the installed plant and office network: switches, wireless access points, cabling, VLANs, and basic routing.

Maintain connectivity between IT networks and OT / industrial networks (segmentation, secure vendor access, shop-floor drops).Troubleshoot network issues affecting production terminals, HMIs, scanners, label printers, RF devices, and office systems.

Act as the local technical resource for network incidents and participate in root-cause analysis of plant-wide outages.

Document local network topology, assets, and changes.

Software and Microsoft backend

Support Microsoft 365 administration at the plant level:
One Drive, SharePoint libraries, Teams, licensing, and device compliance.

Support other plant software: MES or shop-floor applications, CMMS, label/print systems, and vendor tools.

Coordinate firmware and software updates on applicable IT and OT-connected equipment; track versions and change history.

Escalate D365, identity, or platform issues to corporate IT, application owners, or Microsoft support as needed.

Hardware and shop-floor systems

Deploy, configure, and repair PCs, thin clients, industrial PCs, printers, barcode scanners, cameras, print-and-apply applicators, and related devices.

Support hardware used on conveyors, automation cells, robotics, palletizers, saws, and ancillary production equipment where IT/OT connectivity is involved.

Perform preventative maintenance and inspections on assigned IT/OT assets; update PMs to improve uptime.

Troubleshoot assigned equipment and systems; serve as escalation for lower-level maintenance; escalate to leadership or OEMs when required.

Audit vendor work against quality and SLA expectations and report findings to leadership.

Operations, incidents, and collaboration

Provide 24/7 coverage for P1 / SEV1 incidents that stop or severely impact production.

Lead or support root-cause analysis of major downtime events on assigned systems.

Mentor plant personnel on correct use of equipment, applications, and IT/OT procedures.

Support corporate IT on daily maintenance, new equipment installs, and hardware/software standards.

Job Qualifications:

Associate degree in Information Technology, Industrial Technology, or a related technical field, or equivalent hands-on experience. Mechanical, manufacturing, or industrial engineering background preferred.

Must be legally authorized to work in the United States.

Strong computer, networking, and endpoint skills; proficiency with Microsoft 365 and Microsoft Entra  knowledge of Microsoft SQL Server or similar data stores used by plant applications.

Experience supporting Dynamics 365 (or a comparable ERP) in a manufacturing or distribution environment, or clear ability…