ServiceNow Pre-Sales Engineer

Function Enterprise Applications Our Company We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next.

We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Job Summary The Service Now Pre-Sales Engineer partners with sales teams to drive business growth by providing solution expertise, conducting discovery workshops, creating solution proposals, and demonstrating the value of Service Now products to prospective clients.

Key Responsibilities Support sales teams throughout the opportunity lifecycle.

Conduct customer discovery sessions to understand business challenges and requirements.

Develop Service Now solution strategies aligned with customer objectives.

Deliver product demonstrations, proof-of-concepts (POCs), and executive presentations.

Create solution architectures, effort estimates, and technical response documents.

Assist in RFP, RFI, and RFQ responses.

Develop business cases, ROI models, and value realization presentations.

Work closely with delivery teams to ensure proposed solutions are practical and implementable.

Collaborate with Service Now account teams and alliance partners to drive strategic pursuits.

Translate customer business challenges into measurable business outcomes through Service Now solutions.

Engage with CIOs, CTOs, and executive stakeholders to align technology investments with business goals.

Position Service Now AI, automation, and workflow capabilities to support digital transformation initiatives.

Drive proposal quality, estimation accuracy, and solution excellence across pursuits.

Contribute to opportunity win rates, pipeline growth, and revenue generation through effective solution consulting.

Support expansion opportunities within existing customer accounts by identifying additional Service Now use cases.

Required Qualifications Bachelor's degree in Information Technology, Business, or related field.
8+ years of experience in Service Now consulting, implementation, solutioning, or pre-sales.

Strong understanding of Service Now platform capabilities and use cases.

Experience in creating solution proposals and customer presentations.

Excellent communication and presentation skills.

A strong and thriving network of Service Now professionals and customers is a key advantage

Preferred CertificationsCIS Certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD, etc.)#LI-MS2

About us We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and…