Technical Solution Analyst

About Beck Technology

On top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today.

We elegantly enable our clients to leverage their preconstruction data in ways never before possible. As an enterprise technology provider, our products are the backbone of our clients’ organization and have a large impact on the construction industry. Since we are a fast-growing organization, we need extremely eager people who want to deliver applications that will forever change the way our industry operates.

Our passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.

Along with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including:

• Flex Time PTO
• Hybrid working environment - fully remote/partially remote/in-office
• Flexible working hours
• Weekly one-on-one coaching sessions
• Team bonding gatherings
• Competitive salary and benefits.
• Opportunity to work with a collaborative, growth-focused team.
• Professional development and career advancement opportunities.

Although this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote US-based team members. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time, including H-1B, STEM-OPT, or any other employer-based immigration sponsorship. This role will report to the Senior Technical Solution Specialist.

* The preferred work schedule for this role will be 8 AM CST – 5 PM CST Monday to Friday.*

About the Technical Solution Analyst Role and our Ideal Candidate

The Technical Solution Analyst role is a critical component in delivering exceptional support and service to our clients. We are looking for a technically oriented person that exceeds the highest standards of accuracy and quality based on established systems, technologies, and guidelines. This position is part of a multi-disciplinary team of software engineers, sales, marketing, and implementation professionals who work collectively to ensure the success of our clients including our internal teams.

This candidate will be responsible for the implementation of technical solutions needed to support our DESTINI Suite of Products. The candidate will be able to see the big picture, understand the finer details, and will have a strong commitment to efficiently achieve high-quality results solving problems while retaining ownership of cases, and proactively following up with clients with updates until a resolution is reached.?

What will you do?

Job Duties and Responsibilities:

• Respond to client support requests through approved channels and prioritize tickets based on urgency, business impact, and service expectations.
• Manage assigned support cases from initial contact through resolution, maintaining ownership and providing clients with clear, timely updates.
• Diagnose and resolve application, configuration, user access, data, database, integration, authentication, and environment-related issues affecting the DESTINI suite of products.
• Conduct remote troubleshooting sessions with clients using online meeting and connectivity tools, clearly explaining findings, solutions, workarounds, and next steps.
• Use SQL and approved support tools to investigate issues, validate data, identify root causes, and confirm resolutions.
• Assist with user setup, application configuration, permissions, and supported hosted, cloud, and on-premises environments by following established procedures.
• Document ticket details, troubleshooting steps, client communications, root causes, and resolutions accurately in the support system.
• Escalate confirmed defects, service incidents, and complex technical issues with complete reproduction steps, supporting evidence, business impact, and troubleshooting history.
• Collaborate with Support, Customer Success, Implementation, Product, and Engineering teams to resolve escalated issues and improve the client experience.
• Create and maintain knowledge base…