ServiceNow HR Service Delivery Developer

Job Description - Service Now HR Service Delivery Developer (981280)

Job Description

Service Now HR Service Delivery Developer - ( 981280 )

Description

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Position is responsible for the design, development, implementation, and support of Human Resource Service Delivery (HRSD) solutions on the Service Now platform. This role enables seamless, intelligent employee experiences and ensures HRSD capabilities align with Human Resources (HR) strategies and Information Technology Services standards. As a dotted line to HR, the developer will work closely with HR stakeholders such as Employee Relations, Payroll, Benefits, Compensation, and HR Services and IR technology teams to deliver scalable, high-quality solutions on the Service Now platform.

This position is not eligible for H1B visa sponsorship. Incumbent must reside in the Dallas/Fort. Worth metroplex or be willing to relocate.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Education
  Bachelor's Degree in business administration, computer science, or other related field

• Partners with HR stakeholders to translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.
• Builds and maintains HR Services, Case Types, Templates, Topic Categories, Record Producers, and end-to-end workflows.
• Serves as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.
• Designs, develops, configures, and maintains Service Now HR Service Delivery (HRSD) applications, including Case Management, Employee Service Center, Knowledge Management, and HR Catalog.
• Develops and maintains integrations between Service Now HRSD and external systems such as People Soft and UKG WFM.
• Able to engage and create relationships with customers and stakeholders.
• Collaborates with platform developers and architects across modules to ensure compliance and seamless functionality.
• Backlog grooming, including documentation of enhancement requirements and effort estimates.
• Develops, installs, and modifies Service Now applications, workflows, forms, lists, business rules, and scripts.
• Participates in workshops and provides technical inputs, conduct show back sessions and training sessions.
• Updates and maintains a comprehensive unit testing protocol for Service Now instance deployment and upgrades.
• Creates and maintains system design and operations documents.
• Changes implementation (packaging the code,…